You can also attach documents to the question by clicking on 'Browse' and find the document you wish to attach to the question, then click on 'Add Attachment'.Before embarking on a road trip to the USA I bought the USA and Canada maps for my TomTom One IQ.
#Tomtom home log in update
Should you wish to update your TomTom Question, please log in to your TomTom account via the TomTom website.Ĭlick on 'Support -> My Questions History', click on the title of your question then click on 'Update Question'. Now for the other favourites > add poi> select the same favourites category> tap favourite> Select the desired favourite and add Tap Favourites and select the Favourite you would like to add to this POI category Tap Add POI and select the category you have just created Select a marker (icon) for the POI category, which will appear on the map Go to Change Preferences > Manage POIs (you need to have ‘Show all menu options’ enabled) Start TT home and go to operate my device Copy the mapsettings.cfg out of the mapfolder from the backupfolder to the mapfolder on the device Unfortunately this will only bring back the favourites you have saved from the last backup. Thank you for contacting TomTom Customer Support I've lost confidence in TomTom to support their products because of this, and will consider moving to another technology I think you need to look at firstly adding a warning to the website and HOME, secondly there may be a legal position of altering personal content and information
It does not mention that it will delete favourites and alter content (TomTom GO, GO x00, GO x10, ONE 1st Edition, ONE 2nd Edition) "For a list of changes made in this application please see So, 6141 tells me: I agree with that, and checked the warnings.: The list of updates on HOME do not make any mention of the feature/characteristic/bug which basically deletes content, all it says on HOME is "We recommend you update so you have the latest features and the best performance on your TomTom" While I could restore from my previous backup, you suggested that it may be possible to recover the "lost" favourites post backup. In our conversation we discussed that I had not backed up my device in around 6 months, and that installing 7.900 to my One v2 had wiped favourites. When you call us, please quote the Reference Number of this email communication:. Please state the phone number that I can call you on, and also state the best times to contact you between the hours of Monday to Friday 9am to 5.30pm. I would like to talk to you about this situation. We would like to thank you for your correspondance with TomTom Customer Support.
#Tomtom home log in how to
Please also look at the following webpage in how to do this:-ĭepending on which TomTom device you have and which maps you have installed, a backup can take anything up to 1 hour to complete. Paste all the files into the backup folder. Go to your backup Folder that you have created and double click into it. Select and copy all of the contents of the TomTom device. On a Mac, you will see the TomTom device on the Desktop, double click into it. Go to your Backup folder on your desktop that you have created, double left click into it and click on 'Edit -> Paste' Click on Edit -> Select All, then click on 'Edit -> Copy' On a PC, Open 'My Computer', you will see the TomTom as a removable storage device, e.g. STEP 2 Copy the contents of your TomTom to your Backup Folder On a Mac, create a folder on the desktop and call it 'Backup'. On a PC, create a new folder on your desktop and call it 'Backup' Connect your TomTom to your computer and switch it on Just in case you want to update your device again when it prompts you I suggest you back up your device manually (just to protect the information you have stored). We certainly don't want you to lose confidence in our product as we are constantly trying to make improvements with our updates to make the our TomToms work more efficiently. As I stated on the phone this does not happen often and when it does it only seems to have done it with the 7.9 application. Just to reiterate I apologise if I misled you in this situation. Thank you for contacting TomTom Customer Support with regards to your Here's the outcome of my incident, I've edited out some details Raise a support call to let them know if you're unhappy about the wipe, but dont expect a fix if you've not backed everything up
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